Shipping policy

Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays). Once your order has been processed, you will receive a confirmation email with tracking details. During high-demand periods, processing may take slightly longer.

Shipping Times

• Australia: 3–7 business days
• New Zealand: 5–10 business days
• International: 7–14 business days (varies by location)

Delivery times are estimates and may vary due to customs, courier delays, or peak periods.

Shipping Confirmation & Tracking
Once your order has shipped, you will receive a tracking number via email to monitor your delivery.

Shipping Costs
Shipping costs are calculated at checkout based on your location and order total.

Customs & Import Duties
International orders may be subject to customs fees or import duties depending on your country. These charges are the responsibility of the customer.

Delays
Delays may occur due to customs, courier issues, weather conditions, or peak periods. Once dispatched, VULIO is not responsible for carrier delays.

Incorrect Address
Customers are responsible for entering correct shipping details. VULIO is not responsible for orders shipped to incorrect addresses.

Lost or Missing Packages
All orders are shipped with signature required on delivery. If tracking shows delivered but you have not received your parcel:

1. Check with household members, neighbours, or reception/concierge
2. Review courier delivery confirmation
3. Contact our support team for assistance

We will work with the courier to investigate the issue.

Changes To Terms
We may update these Terms & Conditions at any time by publishing the updated version on our website. The Terms & Conditions in effect at the time you place your order will apply tot hat order. Nothing in these terms limits your rights under the ACL.