Refund policy

We want you to feel completely confident when purchasing your VULIO halo hair extensions. If the colour or product isn’t quite right, we offer flexible return options so you can shop with confidence.

1. Change of Mind / Colour Returns (Hygiene Requirements)
We offer refunds or exchanges if the product is not the right colour or is not suitable for you, provided the return conditions below are met.

MUST BE RETURNED 14 DAYS FOLLOWING DATE OF DELIVERY FROM AUS POST
For hygiene reasons, all returns must meet the following requirements:

• The item must have the original swing tag attached and intact.
• The item must be in unused, original and resellable condition.
• The item may be tried on for fitting purposes only, but must show no signs of wear or use.

The item must NOT be:

• Washed
• Styled (including heat styling or brushing that alters the hair)
• Coloured or chemically treated
• Cut, trimmed, or altered in any way
• Used with any hair products

The item must be returned in its original condition suitable for resale. Items that do not meet these requirements will not be eligible for a refund, exchange, or store credit.

2. Refunds, Exchanges & Store Credit
In line with Australian Consumer Law we offer the choice of:

• Refund or
• Exchange or
• Store credit

This applies when the product is not the right colour or is not suitable, provided the return conditions are met. We aim to make your purchase risk-free and ensure you feel confident selecting your halo hair extensions online.

3. Incorrect Items
If you receive an incorrect item, please contact us within 7 days of receiving your order. We will assess the issue and provide a remedy in line with Australian Consumer Law, which may include:

• Replacement, or
• Exchange, or
• Refund where applicable

4. Return Shipping
Customers are responsible for return shipping costs for change-of-mind or colour-related returns/exchanges. If the item is incorrect, we will cover reasonable return shipping costs where required under Australian Consumer Law.

TO INITIATE A RETURN, CUSTOMERS MUST CONTACT INFO@VULIO.CO AND OBTAIN RETURN INSTRUCTIONS BEFORE SENDING THE ITEM BACK.

5. Cash Handling Policy (In-Store / On-Site)
We do not offer cash refunds in-store or on-site. Approved refunds will be processed back to the original payment method only. Exchanges may be completed on-site subject to stock availability.

6. Hygiene & Inspection
Due to the nature of hair extensions, all returned items are subject to strict hygiene inspection upon return. Items must meet all return conditions to be accepted, including being unused, unaltered, and in original resalable condition.

7. PRIVACY
Personal information is collected, used and disclosed in accordance with our Australian Privacy Laws/ our Privacy Policy.

8. GOVERNING LAW
These terms are governed by the laws of Victoria, Australia and the parties submit to the non-exclusive jurisdiction of the courts of Victoria.

9.CHANGES TO TERMS
We may update these terms & conditions at any time by publishing the updated version on our website. The terms & conditions in effect at the time you place your order will apply to that order. Nothing in these terms limits your rights under the ACL.